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Unit Description
This unit describes the competencies required to file office documents. It involves Indexing office files, receiving office documents, sorting office documents, recording office documents, filing office documents and safeguarding office files
Course Description
This course describes the competencies required to manage front office operations. It involves handling organization’s visitors, handling organization’s enquiries, maintaining reception area, maintaining visitors register, entertaining organization’s visitors, maintaining reference materials, maintaining internal directory, maintaining official diary and handling official appointments
Course Description
This course covers the competencies required to demonstrate shorthand skills. It involves; consolidating shorthand and writing principles, developing vocabulary extension, taking shorthand dictations, transcribing shorthand notes, developing listening skills, developing art skills and typing mailable work
COURSE DESCRIPTION
This course covers the competencies required to process office documents. It involves Interpreting office instructions, typesetting office documents, preparing office reports, conducting reprographic services and generating office forms